Grievance Redressal
Last updated: March 1, 2026
1. Grievance Redressal Mechanism
RizenX is committed to resolving user complaints promptly and fairly. If you have a concern regarding our services, you may raise a grievance through the channels described below.
2. Resolution Process
1
Level 1 — Customer Support
Submit a ticket via the Help Center or email support@rizenx.com. Response within 24 hours.
2
Level 2 — Grievance Officer
If the issue is not resolved within 7 days, escalate to the Grievance Officer at grievance@rizenx.com. Resolution within 15 working days.
3
Level 3 — Regulatory Escalation
If still unresolved, you may approach the relevant regulatory authority or consumer forum.