Privacy Policy

Last updated: March 1, 2026

1. Information We Collect

We collect information you provide during registration and KYC verification:

  • Personal identification: full name, date of birth, nationality
  • Contact details: email address, phone number, residential address
  • Identity documents: government-issued ID, PAN card, proof of address
  • Financial data: bank account details for INR deposits/withdrawals
  • Device and usage data: IP address, browser type, session activity

2. How We Use Your Data

  • Account creation and identity verification (KYC/AML compliance)
  • Processing transactions and maintaining trade records
  • Fraud prevention and security monitoring
  • Customer support and dispute resolution
  • Regulatory reporting as required by Indian law
  • Platform improvement and analytics (anonymized)

3. Data Sharing

We do not sell your personal information. We may share data with: KYC verification providers, banking partners for INR processing, law enforcement when legally required, and cloud infrastructure providers under data processing agreements.

4. Data Retention

Account data is retained for the duration of your account plus 5 years after closure, as required by financial regulations. KYC documents are stored encrypted with access controls and retained per regulatory requirements.

5. Security Measures

We employ encryption at rest and in transit, hardware security modules for key management, role-based access controls, regular security audits, and bug bounty programs. Biometric and 2FA authentication protect account access.

6. Your Rights

  • Access and download your personal data
  • Request correction of inaccurate information
  • Request deletion (subject to regulatory retention requirements)
  • Withdraw consent for marketing communications
  • Lodge a complaint with the relevant data protection authority

7. Contact

Data Protection Officer: privacy@rizenx.com

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